The website has not kept pace
You have built something people want. The online experience should make that obvious.
Maybe the business started with a handful of products, local customers and a website that simply needed to get you online.
Since then, the range has grown. The packaging has improved. You have stockists, repeat customers, a bigger audience, better photography, stronger ambitions and much more to say about the brand.
But the website still feels like the part that never quite caught up.
It is not necessarily broken. It is just no longer doing enough for the business you have become.